Terms of service

1. Who these terms are between

These terms form an agreement between IT-TEAM Operations Inc., a corporation formed under the Canada Business Corporations Act, and you, meaning the person or the business using this website or hiring us.

Once you hire us, a written service agreement and a statement of work sit on top of these terms. Those two documents name the exact work, the price, the response times and the people. Where a signed agreement and this page disagree, the signed agreement wins.

2. Using this website

Read anything here, print it, and send it to your accountant. Use of the site is free and carries no obligation to buy.

Please keep to these limits:

• Use the site for lawful purposes.
• Leave our systems alone. Attempting to reach any part of the site you have no access to is out of bounds.
• Ask in writing before you scrape or copy the site with automated tools.
• Ask in writing before you republish our material somewhere else.
• Never present yourself as itopsi or as one of our people.

The information on this website is here to help you decide. It is general, and it stops short of advice about your specific systems. Advice about your systems arrives in writing, after we have looked at them.

3. What working with us costs and how it ends

These commercial terms apply to every engagement, and they are repeated in your written agreement:

• Term: month to month, starting the day your onboarding is finished.
• Ending it: 30 days written notice, from either side, at any time. Nothing auto-renews for a year.
• Price: the monthly figure published on our pricing page for the plan you choose, confirmed in your statement of work before anything starts.
• Pass-through costs: software licences, hardware and third-party ad budgets are billed at cost, with nothing added on top.
• Invoices: monthly, in advance, payable 15 days from the invoice date.
• Work beyond the plan: quoted in writing and approved by you before it begins.

When an engagement ends, we hand over your accounts, passwords, documentation and data on the schedule written into your exit plan. Handover is part of the service you already paid for.

4. What we promise on response

Before you are a client, the promise is simple: leave your name and number on this website and a person calls you back the same business day, usually within an hour.

Once you are a client, your written agreement lists the response times for your plan, the hours we cover, and the named account lead who answers. Those times are the ones that count, and they are the ones we report against.

If we miss a response time, tell your account lead. Any credit or remedy is set out in your service agreement, and a credit is the remedy available for a missed response time.

Some things sit outside our control: an internet outage at your office, a failure inside a vendor's own cloud, a power cut, or hardware that reaches the end of its life after we told you in writing it would. We work the problem in every one of those cases, and the response clock measures our own work.

5. Who owns the work

Yours. Once the invoice covering it is paid in full, everything we build specifically for you belongs to you: your website code, your custom software, your automations, your documentation and your creative files.

Ours. The methods, checklists, templates and internal tooling we bring to the job stay ours. You get to use everything we deliver, for as long as you like, without owning the machinery behind it.

Neither of ours. Some deliverables contain open-source or third-party components that carry their own licences. We tell you in writing which ones matter before we hand the work over.

6. Confidentiality

We sign a mutual non-disclosure agreement at the start of every engagement, covering both directions. Anything non-public that either side learns about the other stays private: your systems, your prices, how your business runs, and your people. That duty outlives the engagement by three years.

Your name, your logo and your story appear in our marketing only after you say yes in writing. Client data is never used to train an AI model.

7. Limits on our responsibility

As far as the law allows:

• Our total responsibility for any claim in a 12-month period is capped at what you paid us during that period.
• We are not responsible for indirect or consequential losses, such as lost profit or lost opportunity.
• Those two limits fall away for gross negligence, deliberate misconduct or fraud.

Ask your account lead for our current insurance certificate and we will send you what the insurer has issued, with the coverage amounts exactly as they state them.

8. Which law applies

These terms and every service agreement under them follow the law of Ontario and the federal law of Canada that applies there.

If something goes wrong between us, the first step is a conversation in good faith. Where that fails to settle it within 30 days, the matter goes to binding arbitration in Toronto, Ontario, under the Arbitration Act, 1991 (Ontario). Both sides give up the right to a jury trial.

9. Changes to these terms

We update these terms from time to time. Active clients hear about any material change at least 30 days before it takes effect, and the date at the top of this page changes with it. Carrying on as a client after that date means you accept the new version. The current one always lives at itopsi.com/terms.

10. How to reach us

For a question about these terms, or to read our service agreement template before you sign anything:

You can also leave your name and number in the form below and ask for the agreement to be walked through with you out loud.