Managed IT, support and infrastructure — without the in-house headcount.
24/7 monitoring, SLA-backed helpdesk, endpoint management, security, and the senior architecture review you can't hire one person to provide. Your IT department, on retainer.
What's included
A consolidated set of capabilities delivered by senior specialists and coordinated by a named architect.
Tier 1–3 Helpdesk
24/7 ticketing, phone, email and chat support with published SLAs by severity.
Infrastructure Monitoring
Endpoints, servers, network gear, cloud services. Alerts that lead to actions, not noise.
Cybersecurity Program
MFA, password vault, EDR, phishing simulation, security policies and quarterly reviews.
Backup & DR
Multi-region cloud backups with quarterly restore drills. RTO/RPO defined per system.
Endpoint & MDM
Onboarding, offboarding, OS patching, encryption, asset tracking across CA & US.
Network & VPN
Site-to-site VPN, firewall management, SD-WAN, and Wi-Fi across all locations.
Cloud Administration
Microsoft 365, Azure, Google Workspace — licensing, provisioning, compliance.
Office Technology
Printers, AV, conference rooms, structured cabling, on-site dispatch included.
We run as an embedded part of your operations — not a ticket queue.
Most IT support vendors respond to tickets. We monitor proactively, own your operational stack, and coordinate across every layer — IT, web, CRM, automation — so issues are caught before they become outages.
- Named account architect — one person who knows your entire stack
- Weekly async check-in + monthly executive review
- Change management log you can audit anytime
- 24/7 monitoring with automated runbook responses
- On-site dispatch included in Growth and Full Department retainers
Security that's built in, not bolted on.
We implement MFA everywhere, enforce least-privilege access, run phishing simulations quarterly, and maintain EDR on every endpoint. Security isn't an add-on — it's how we operate every environment.
Live in 3 weeks, not 3 months.
Our onboarding is a structured sprint. No ramp-up fees, no consultant rotation.
Kickoff & Access
Account architect assigned. Credentials collected, monitoring agents deployed, ticketing system configured.
Discovery Scan
Full infrastructure audit — every device, server, cloud account, vendor, and network segment documented.
Baseline & Gaps
Risk scoring, SLA tiers assigned to each system, quick wins executed, roadmap drafted.
Full Handover
Live monitoring, helpdesk active, all runbooks written. Roadmap signed off. You are covered.
Operate & Improve
Monthly reviews, continuous improvement backlog, quarterly security reviews, annual DR test.
Common questions.
Ask us anything. We will get back within one business day.
What response times can I expect?+
Do you provide on-site support?+
How do you handle security incidents?+
Can you support remote and hybrid teams?+
What happens if we want to leave?+
Stop managing your IT vendor. Let us manage your IT.
Start with a free Infrastructure Audit. We will map your entire stack, score your risk, and recommend the right retainer — or tell you honestly that you don't need one.