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Home/Retainers & Pricing
Retainers · sized to your stage

Transparent retainers. Sized to your stage.

Three retainers built around real coverage areas — not per-seat math designed to grow your bill quietly. Every retainer is staffed by a senior architect, a delivery lead, and the specialist team your scope requires.

Currency
Billing
Tier 01

Essential Support

Managed IT, helpdesk and a maintained website. The operational floor for stability.

3,400CAD/mo
Starting · for ~10–40 employees
Talk to our team
  • 24/5 helpdesk & SLA-backed support
  • Endpoint monitoring & patching
  • Cloud backup & restore testing
  • Domain, DNS & SSL management
  • Corporate website hosting & updates
  • MFA, password vault & basic security
  • Quarterly business review
Most operations
Tier 02

Growth Operations

IT + CRM + automation + marketing operations. Designed for businesses scaling 30→150 employees.

8,900CAD/mo
Starting · for ~30–150 employees
Book scoping call
  • Everything in Essential Support
  • CRM administration & pipeline ops
  • Workflow automation & integrations
  • Lead routing & client onboarding flows
  • Marketing operations & reporting
  • Landing page & campaign infrastructure
  • Executive dashboard build & ownership
  • Monthly executive review with architect
Tier 03

Full Digital Department

Complete outsourced infrastructure, systems and growth team. For multi-location or 100–300 employee businesses.

Custom
Scoped via Infrastructure Audit
Start the audit →
  • Everything in Growth Operations
  • Dedicated senior architect on account
  • Multi-location infrastructure & rollouts
  • Custom platforms, LMS, portals
  • Security & compliance program
  • AI assistants & advanced automation
  • On-site quarterly executive workshops
  • Defined exit / handover playbook
ROI calculator

Compare a retainer to building it in-house.

Most businesses underestimate the loaded cost of in-house operations. Adjust the inputs to see your effective cost — vs. an IT-TEAM retainer.

$115K
Includes benefits, payroll tax, software, recruitment overhead.
2
In-house annual run-rate
$448,500
hover to see the math
IT-TEAM retainer · annual
$106,800
recommended: Growth Operations
Annual operational savings$341,700
Time to live~3 weeks vs. 4–9 months
Validate with a free audit →
What's included

Coverage detail.

Full breakdown of what each retainer covers. Switch retainers up or down at any time on 30 days notice.

Capability
Essential
Growth Ops
Full Department
IT & Infrastructure
SLA-backed helpdesk
24/5
24/7
24/7 + on-site
Endpoint monitoring
✓
✓
✓ + EDR
Network & VPN
✓
✓
✓ + multi-site
Cybersecurity program
Basic
Standard
Custom
Web & Platforms
Corporate website
Hosted & updated
Hosted + landing pages
Hosted + custom portals
LMS / Student portals
—
Add-on
Included
Internal dashboards
—
✓
✓ + custom
CRM, Automation & Growth
CRM administration
—
✓
✓ + bespoke
Workflow automation
—
✓
✓ + AI
Marketing operations
—
✓
✓ + ad ops
Executive reporting
Quarterly PDF
Live dashboard
Live + monthly read-out
Team
Senior architect
Shared
Named
Dedicated
Delivery cadence
Quarterly
Monthly
Weekly
On-site visits
As needed
2 / year
Quarterly
Pricing questions

Honest answers.

If you have a question we haven't answered, ask us directly. We'll get back within one business day.

Are these prices fixed or do you scale by users?+
Fixed monthly retainer based on coverage area — not per seat. As your headcount grows inside a retainer band, your price stays the same. When you cross a band, we have a transparent conversation about the next tier.
What contract term do you require?+
Initial term is 6 months, then month-to-month with 30 days notice. We don't believe in long-term lock-in. If we aren't delivering, you should be able to leave.
What about hardware, licenses and ad spend?+
Pass-through at cost with no markup. We surface every license, every renewal, every ad invoice in your monthly statement. We earn the management fee, not vendor commissions.
Can we start with a project instead of a retainer?+
Yes — for well-scoped initiatives like a website rebuild, CRM migration, or new office launch. Most clients eventually move to a retainer once they see how the team operates.
What if we already have an internal IT person?+
Great. We become the senior layer behind them — handling escalations, architecture decisions, vendor management and the layers they don't own (web, CRM, automation, marketing). Many of our best engagements look like this.
Do you take equity, vendor commissions or referral fees?+
No, no and no. The retainer is our only revenue from a client. We will recommend vendors based purely on what is best for your operations.
Not sure which tier?

Start with a free audit. We'll recommend the right tier — or none.

A 90-minute working session with a senior architect tells us exactly what coverage you need. We have walked clients down to Essential when they didn't need more.

Start the audit →Book a call