Built to be the operations team you'd hire if you could.
IT-TEAM is a Toronto-headquartered operations company serving SMB and mid-market businesses across Canada and the United States. We were founded by operators who got tired of watching businesses pay six agencies to do the work of one good team.
How we operate
A consolidated set of capabilities delivered by senior specialists and coordinated by a named architect. Each one is operated as a production system, not a one-time project.
Operational, not project-based
We run things on an ongoing basis. Projects are a side effect of operations done well.
Senior architects on every account
Every client gets an architect, not just a help-desk number. Seniority where it matters.
Transparent retainers
Fixed monthly coverage. Pass-through licenses and ad spend at cost. No vendor commissions.
Continuous improvement
A quarterly business review with a backlog you can prioritize. Operations get better.
Confidentiality & trust
One NDA, end-to-end. Client data is never shared, never used for marketing.
Pragmatism over fashion
We use boring, proven technology. We don't evangelize tools. We pick what fits.
We are operators, not consultants.
IT-TEAM was founded after our team led infrastructure and operations at three high-growth Canadian companies. We saw the same pattern: leaders who needed operational depth couldn't find a partner that combined IT, web, CRM, automation and marketing under one roof. So we built it.
Specialists per layer. One architect per client.
You don't get a generalist account manager. You get a senior architect who knows your environment, plus specialist teams for each operational layer: IT, web, CRM, automation, marketing, security. All in-house. No off-shore handoffs.
Company facts
The technical baseline we operate against. Specifics adjusted per client based on your environment, vendors and compliance posture.
Get a free Infrastructure Audit and 30/60/90 roadmap.
90 minutes with a senior architect. You walk away with a complete operations map and a prioritized plan — whether you hire us or not.