Who you get when you call us.
We look after the computers, the email, the files and the backups that a Canadian business runs on. One team, one monthly price, one person who knows your name. This page says plainly how big we are, what we cover and what we do not claim, so you can decide before you spend a minute on a call.
The people who answer your callback work in Toronto, and it is the same one every time you call.
- Toronto
- English and French
- Month to month
One person owns your account and answers when you call. You will not explain your business twice.
What we actually do all day
Most of our work is quiet. We watch the systems your staff use every day, we fix what breaks, we keep a second copy of your files somewhere safe, and we replace the old machines before they fail on a Monday morning. When something goes wrong, you tell one person and it gets handled.
The parts that make the news — the ransomware, the flood in the server cupboard, the employee who left with a laptop — are the parts we plan for while nothing is happening. That planning is the product.
Why owners call us in the first place
These are the sentences we hear on the first call, almost word for word.
The last IT guy stopped answering the phone.
Nobody knows where our files are, or who has the passwords.
Every month there is another bill from a company I have never spoken to.
Something is wrong with the computers and my staff are sitting there.
What we commit to
Our size and our coverage, without the padding
Everything below is a plain fact about the company. Where we cannot show you a number, we say so rather than print one.
How we handle your information
Your records stay yours. We handle them under Canada’s privacy law (PIPEDA), and for clinics under Ontario’s health-records law (PHIPA). Your files are kept separate from every other client, and we never use them for marketing. On the day you leave, we hand back the documentation, the accounts and the passwords.
Read the FAQ on data and contractsAsk us to call you back.
Two fields, name and number. A person calls you back the same business day, usually within an hour. If you would rather start with a written read on your setup, the infrastructure audit is free.