Plain-English guides
Every guide answers a question owners ask us on the phone. Written in plain language, with the jargon left out.
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Your IT person just quit. Here is the first week.
A day-by-day checklist an owner can work through alone after the person who looked after the computers leaves: getting the accounts back, protecting email and the domain, proving the backup works, and what to hand over afterwards.
The invoice scam that hits small Canadian firms
How business email compromise actually works, step by step, why it beats careful people, the ten things to check in your own office today, and exactly what to do in the first hour if a payment has already gone.
What to ask an IT company before you sign
Twelve questions to put to any IT provider in Canada, why each one matters, what a weak answer sounds like, and the answer we give to every one of them, including the awkward one about being a new company.
Which AI tools are worth paying for in a small Canadian business
Past the noise: the AI tools that save real hours in a Canadian office, what they cost per person, what they need before they work, the privacy rules that apply, and the categories worth avoiding this year.
Is it worth paying to automate a job someone does by hand?
Five office jobs where automation pays for itself, five where it does not, and a simple way to work out the answer for your own business before you spend anything.
Choosing a CRM for a law firm or a consulting practice
How Canadian professional firms pick contact software the partners will actually use: what makes a firm different from a sales team, what the privacy rules require, what three common platforms cost, and why most of these projects fail.
Five locations, five different setups: how to bring them together
A practical way for Canadian multi-location businesses to make every site work the same, in four layers, one location at a time, without a rip-and-replace project that stalls halfway.
What to check before your computers cost you a day
A plain-language walk through the eight things worth checking in any Canadian business: the network, the machines, the logins, the backups, the cloud accounts, email, privacy duties and your vendor contracts.
Picking a training platform for a Canadian college or course provider
How Canadian training companies, private colleges and professional associations choose a learning platform: the Canadian rules that narrow the list, five platforms compared with real costs, and why the content budget matters more than the licence.
Should you pay monthly for IT help, or call someone when it breaks?
A plain comparison for Canadian business owners: what a monthly IT agreement costs over a year, what paying per call costs over the same year, and how to tell which one fits your business.
Hiring someone for IT, or handing it to a company: how to choose
What a Canadian business owner needs to know before handing IT to an outside company: what it costs either way, what to hand over, what to keep, how to check a provider, and how to move without breaking the week.
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