Dentistry, family practice and allied health
We look after the practice software, the machines at reception and the records behind them, for dental offices, family practices and allied health clinics across Canada. Dentrix, ABELDent, Open Dental, Accuro, OSCAR — whatever the front desk runs, we keep the machines, the network and the backups underneath it healthy, and we call the vendor’s support line so you never wait on hold.
A person calls you back the same business day, usually within an hour.
The computer at the front desk froze and we cannot see today’s patients.
Ten minutes of that empties a waiting room and costs you the rest of the day.
These are the calls we get from clinic owners, in the words they use. Under each one is what we actually do about it.
Reception cannot see who is coming in, the chart will not load, and the morning backs up while somebody restarts machines and hopes.
What we do
We watch the practice software, the server it talks to and the internet line, so the alert reaches us before your front desk picks up the phone. When something does stop, we take the problem off reception and work it ourselves.
A chart forwarded to somebody’s personal email. An unencrypted laptop left in a car. A backup that has run every night for two years and has never once been restored.
What we do
We move records into storage we control, turn on encryption for every machine that touches them, and restore a real file in front of you so you know the backup works. Data is handled in line with PIPEDA, and with PHIPA in Ontario.
The last IT person replies in two days, and only by email. Meanwhile your office manager is on hold with a software vendor instead of running the front desk.
What we do
Leave your name and number and a person calls you back the same business day, usually within an hour. You get one named account lead who knows your clinic, and we deal with the software vendors so your staff stop having to.
Reception goes back to the patients in the room.
The problem moves to us, and the morning carries on.
Your front desk calls us, and we take it from there.
Same business day, usually within an hour
Your account lead answers the callback and knows your clinic by name.
Tell us which practice software you run and we start there.
A person calls you back the same business day, usually within an hour.
Ask us to call you back →The price list is published. You see the number before you sign, and it does not move because a month was busy.
The price list adjusts for how many people you have and how many locations, and we confirm the final number in a call before anything is signed. Data is handled in line with PIPEDA, and with PHIPA in Ontario.
See what each plan covers →Anything we have missed here, ask it on the callback.
Ask us to call you back →We start with the system you already run. Tell us the name when we call you back. If it is one we have never worked with, we say so plainly before you sign anything.
We handle your data in line with PIPEDA and, in Ontario, PHIPA. Records stay in storage we control, access is limited to named people, and we sign a written agreement covering all of it before we get access to anything.
Leave your name and number on the form below and a person calls you back the same business day, usually within an hour. The same person stays on your account after the first month.
Leave your name and number. A person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working.
We look at the machines, the records and the backups you have now, write down what is at risk, and hand you the list. No charge, and no obligation to hire us.
Book the free audit