Toronto, Ontario
We look after the machines, the email, the files and the backups for businesses in Toronto, from a two-partner office on Eglinton to a full floor downtown. Leave your name and number and a person calls you back the same business day, usually within an hour.
Downtown, North York, Scarborough, Etobicoke, and the 905 next door.
A person calls you back the same business day, usually within an hour.
Our work in Toronto covers the whole city: the offices on and around Bay Street, the studios and storefronts along King West, the clinics and firms in North York, and the shops and small plants in Scarborough and Etobicoke. If your business has a second address in the 905 — Mississauga, Markham, Vaughan or Brampton — it goes on the same agreement, at the same published monthly price.
Toronto rewards a business that never has to wait on a drive. We watch your machines, your email and your backups from our side, so the alert usually reaches us before somebody in your office picks up the phone, and the repair starts while the Gardiner is still parked.
Toronto is not one market. A bad morning on a Bay Street floor looks nothing like a bad morning in a Scarborough workshop, and the plan we write says so.
Law firms, accounting practices and small insurance and investment offices, most of them on one floor inside a managed tower. The building owns the internet line and often the door system. We keep a written list of who owns what, so nobody loses a morning discovering that the failure belongs to the landlord.
Studios, agencies, small software shops and the restaurants underneath them. Staff move between home and a desk in the same week, so the laptop is the office. We set those machines up so a stolen bag costs you a laptop instead of the business.
Dental and medical clinics, immigration and family law practices, small accounting firms, very often on a second floor over a retail strip. The practice software has to be up when reception opens, and that is the clock we work to.
Trades, wholesalers, small plants and multi-site retail. Machines on the floor print labels and scan orders, and the whole place runs on one internet line. We plan a second way out before the first one fails.
Contractors, distributors and family businesses that grew a second address. The crews leave every morning with phones and tablets, and the drawings they need have to open in a truck cab as easily as at a desk.
Start with the callback. Leave your name and number and a person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working. Most problems are handled on that call, over the connection we already hold to your machines.
When somebody has to stand in front of the equipment — a dead switch in the closet, a new office to wire, a machine that will not power on — we agree the visit on that same call and you get the time in writing before anybody drives out. Traffic across Toronto is why we give you a window and hold to it.
Our people work out of Toronto, so for a Toronto address this is the short version of the answer.
We ask what stopped working and whether hands in the room are the only fix. Most Toronto problems finish on that call, over the connection we already hold to your machines.
Traffic is why we give you a window instead of a promise of minutes. Outside rush hour most addresses in the city and the 905 next door sit inside an hour of us. At four in the afternoon they do not, and we say that on the call rather than after.
Before anybody drives out you have the date, the window and the name of what we are coming to fix, in an email you can forward to whoever holds the keys.
A second address in Mississauga, Markham, Vaughan or Brampton goes on the same agreement, at the same published monthly price.
Somebody in Toronto calls, and we take it from there.
Same business day, usually within an hour
Your account lead answers the callback, knows your business by name, and stays on it after the first month.
The appointment book, the practice software and the machines at reception. Patient records in Ontario carry PHIPA, and we handle them that way: encrypted storage, access limited to named people, and a restore we test in front of you.
Client files kept in one place instead of on somebody's laptop, billing that works at month end, and email nobody can impersonate. A Bay Street floor or a two-partner office on Eglinton, the work is the same.
The office and the crew need the same drawings. We keep them in one place both sides can open, and we look after the laptops and phones that leave the building every morning.
Nothing gets ripped out in week one. The point of the first week is that we learn your office before we change anything in it.
Day one
A person calls you back, asks what hurts most, and writes down what you actually have: how many machines, where the email lives, who holds the passwords, what the last person set up and never explained.
Days two and three
Monitoring goes on the computers and the server, so alerts come to us instead of to your front desk. This is when the quiet problems surface: a backup that has not run since spring, a machine on a system nobody patches any more.
End of the first week
You get a plain list: what is at risk today, what we fix first, what can wait a quarter, and what each part costs. It is written in language you can read without a technician beside you.
The first visit
A network closet worth opening, cabling worth redoing, a machine to replace. We agree the date on the callback and you have the window in writing before anybody gets in a car. The drive across town is ours to plan around.
From week two
The same person stays on your account, learns your month end and your busy season, and answers when you call back. You never re-explain your office to a stranger.
Every business in Canada handles personal information under PIPEDA, and since 2018 that law has required you to report a breach that puts people at real risk of serious harm, tell the people affected, and keep a record of every breach for two years. In Ontario, health records carry PHIPA on top of that, and a health practice has to name a person responsible for those records. We set your systems up to match: your data stays in storage we control, access is limited to the people who need it, the written agreement covering all of it is signed before we get access to anything, and we can hold the technical half of the record-keeping so the report exists before anybody asks for it.
The price list is published. You see the number before you sign, and it covers the whole business rather than each person at a desk.
If the answer you need is not here, leave your name and a person goes through it with you on the callback.
Ask us to call you backYes, when the problem needs hands. Most of the work is done from our side, over the connection to your machines, which is faster than a drive across the city. When a visit is the right answer we agree the time with you on the callback and put it in writing.
The price list is published. Essential Support is $3,400 CAD a month and Growth Operations is $8,900 CAD a month, for the whole business rather than per person. A full department is quoted after the free audit. The agreement runs month to month, with 30 days notice.
Yes. Tell us on the callback what that person looks after, and we take the rest in writing, so nothing falls between the two of you.
It changes who gets called. The landlord usually owns the line into the building and often the door system, and your own equipment starts at your suite door. We keep that boundary written down, so a failed morning does not turn into an hour of finding out whose problem it is.
It is a manageable one. The risk moves from your office to the laptops, so that is where the work goes: encrypted disks, a login that needs a second step, and a way for us to wipe a machine that leaves the building for good. Say on the callback how many machines are out there and we tell you what it takes.
Pick the city closest to you, or ask on the callback about an address that is not on this list.
Leave your name and number. A person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working.
We look at the machines, the records and the backups you have now, write down what is at risk, and hand you the list. No charge, and no obligation to hire us.
Book the free audit