Calgary, Alberta
We look after the machines, the email, the files and the backups for businesses in Calgary and the towns around it, including the laptops that never come into the office. Leave your name and number and a person calls you back the same business day, usually within an hour.
Downtown, the Beltline and the suburban business parks — supported remotely.
A person calls you back the same business day, usually within an hour.
We work with businesses downtown and in the Beltline, and out in the business parks in the north-east and the south. The support is delivered remotely: we watch your machines, your email and your backups from our side, and the alert usually reaches us before somebody in your office picks up the phone. Everything that can be repaired over a connection is repaired that way, the same day.
Calgary businesses are already used to distance. Head office is downtown, the yard is in the north-east and the crew is two hours out of town, and the systems have to behave the same in all three. Watching them from a desk in Toronto works the same way watching them from a desk in the Beltline would.
Calgary splits neatly into towers, yards and trucks, and each of the three has its own way of costing you a morning.
Engineering, land, legal and accounting offices on tower floors, and the small consultancies that spun out of larger companies and kept the same clients. The building owns the internet line and often the door system, and we keep the boundary between their equipment and yours written down.
Distribution, trades supply and light manufacturing. Office computers next to floor equipment that prints, weighs and scans, on one internet line that the whole yard depends on.
Fabrication shops, service companies and equipment yards. The office is small, the yard is large, and the drawings have to reach both without living on somebody's personal drive.
Dental and medical clinics, accountants, insurance and mortgage offices in plazas across the city. Reception opens early, the practice or brokerage software has to be up, and one person usually knows where everything is.
Field work, where the office is a laptop in a truck. A machine that has been out of signal for three weeks is the one carrying the last month of paperwork, and that is the machine we watch for.
Start with the callback. Leave your name and number and a person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working. Most problems are handled on that call, over the connection we already hold to your machines.
For a business with crews, distance stopped mattering to the software years ago. A laptop in a truck outside Brooks and a desktop at reception are the same job to us, because both check in over the internet. What distance still costs is hands in the room, and the next part of this page says how those get arranged.
Our people work out of Toronto. Everything on this page is written so that nothing on it can surprise you later.
We watch your machines, your email and your backups from our side, and the alert usually reaches us before somebody in your office picks up the phone. A truck in Red Deer is no further from our desk than a yard in the north-east, which is the point of working this way.
Cabling, a dead switch, a shop or a yard office to set up. We say on that call what we can arrange in Calgary, when, and what it costs, and a site two hours out of the city is priced as what it is rather than folded into a monthly figure. You get it in writing before you agree.
Our working day runs on Eastern time, two hours ahead of yours. Your morning reaches a team already at work; the end of your afternoon is the part worth agreeing in advance. Ask on the callback which hours a person is reachable for your office and we answer plainly.
If a job needs somebody in the room and we cannot arrange it well, we say so on the callback and tell you what kind of local trade to call instead.
Somebody in Calgary calls, and we take it from there.
Same business day, usually within an hour
Your account lead answers the callback, knows your business by name, and stays on it after the first month.
Crews work away from the office all week, on laptops, tablets and phones that live in trucks. We keep the drawings and the paperwork in one place both sides can open, and we make sure a device that goes missing does not take your files with it.
Client files kept in one place instead of on somebody's laptop, billing that works at month end, and email nobody can impersonate. A two-partner office gets the same setup as a floor downtown.
Practice software, the appointment book and the machines at reception. Health information in Alberta carries its own rules, and we handle records accordingly: encrypted storage, access limited to named people, and a restore we test in front of you.
Week one is a remote week, and for a business with crews it usually starts by finding the machines nobody has looked at since they left the building.
Day one
A person calls you back, asks what hurts most, and writes down what you have: machines in the office, machines in trucks, where the email lives, who holds the passwords, what the last person set up and never explained.
Day one, second half
We agree which hours a person is reachable for your office, in your time zone, and what happens to a problem raised at four in the afternoon Mountain time. That answer goes in the agreement instead of staying a hope.
Days two and three
Monitoring goes on everything we can reach. The laptops that have not checked in for weeks come out of the fog here, along with the backups that stopped and the logins of people who left last year.
End of the first week
A plain list: what is at risk today, what we fix first, which trucks need to come by the office, what can wait a quarter, and what each part costs.
From week two
The same person stays on your account, learns your busy season and your shutdown weeks, and answers when you call back.
Businesses in Alberta handle personal information under the province's Personal Information Protection Act, which requires you to notify the provincial Commissioner when a breach creates a real risk of significant harm, and PIPEDA applies to work that crosses provincial or national borders, with its own record-keeping and reporting duties since 2018. Alberta's Health Information Act sits on top for the providers it names, so if your practice is one of them the written agreement says so and covers it. We set your systems up to match: your data stays in storage we control, access is limited to the people who need it, and the agreement is signed before we get access to anything. If you need your data held in Canada, say so on the callback and we confirm in writing where it will sit.
The price list is published. You see the number before you sign, and it covers the whole business rather than each person at a desk.
If the answer you need is not here, leave your name and a person goes through it with you on the callback.
Ask us to call you backBecause the work that matters happens over a connection, and because a person answers. We watch your systems, we call you back the same business day, and you get one named account lead who knows your business. The parts we cannot do from here are named on this page rather than discovered later.
That is the normal case here. The laptops, tablets and phones that leave the yard are looked after the same way as the desks: encrypted, backed up, and locked out the same afternoon somebody leaves the company.
The price list is published. Essential Support is $3,400 CAD a month and Growth Operations is $8,900 CAD a month, for the whole business rather than per person. A full department is quoted after the free audit. The agreement runs month to month, with 30 days notice.
Over the internet, wherever the laptop happens to be. The agent we install checks in whenever the machine has a connection, and we watch the list of machines that have gone quiet for too long. A laptop that has been out of range for three weeks shows up on that list, and we tell you which ones to have brought in.
Two hours of difference is small enough to ignore right up until the afternoon it matters. Ask on the callback which hours a person is reachable for your office, what happens after them, and we write the answer into the agreement before you sign anything.
Pick the city closest to you, or ask on the callback about an address that is not on this list.
Leave your name and number. A person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working.
We look at the machines, the records and the backups you have now, write down what is at risk, and hand you the list. No charge, and no obligation to hire us.
Book the free audit