Vancouver, British Columbia
We look after the machines, the email, the files and the backups for businesses across Metro Vancouver, over the connection rather than across the bridge. Leave your name and number and a person calls you back the same business day, usually within an hour.
Downtown, Mount Pleasant, Burnaby, Richmond and Surrey — supported remotely.
A person calls you back the same business day, usually within an hour.
We work with businesses downtown, in Mount Pleasant and the east side, and out through Burnaby, Richmond and Surrey. The support is delivered remotely: we watch your machines, your email and your backups from our side, and the alert usually reaches us before somebody in your office picks up the phone. Everything that can be repaired over a connection is repaired that way, the same day.
Metro Vancouver businesses are spread across bridges and tunnels, which is the exact shape of problem remote support suits. An office downtown, a warehouse in Richmond and a site in Surrey all reach us the same way, and none of them waits behind the other in traffic.
Metro Vancouver is a set of separate business towns joined by bridges, and what breaks in each of them is different.
Law, accounting, insurance and small investment offices on tower floors, alongside the head offices of businesses whose actual sites are elsewhere in the province. The building owns the internet line; your systems start at your suite door, and we keep that boundary written down.
Studios, design and software shops, small manufacturers and trades in older buildings. Laptop-first businesses where staff split the week between a desk and a kitchen table, so the laptop is where the security work goes.
Professional offices and health clinics in the towers at Metrotown and Brentwood, and light industry and production companies along the corridors between them. Large files, older cabling, and a lot of equipment that outlived the person who set it up.
Freight, customs brokerage and distribution near the airport, plus a dense strip of clinics and professional offices. Warehouse scanners and office computers on one line, which is the thing we separate first.
Trades and construction offices, health and dental practices, and businesses adding a second address across the river. The office grows faster than the systems under it, and week one usually finds that out.
Start with the callback. Leave your name and number and a person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working. Most problems are handled on that call, over the connection we already hold to your machines.
A Vancouver business hiring a Toronto company is buying two things: somebody watching the machines all day, and somebody who answers when they stop. Both of those travel down a wire. A pair of hands does not, so the next part of this page says exactly how a visit gets arranged and what we leave unpromised.
Our people work out of Toronto. Everything on this page is written so that nothing on it can surprise you later.
We watch your machines, your email and your backups from our side, and the alert usually reaches us before somebody in your office picks up the phone. Everything repairable that way is repaired that way, the same day.
Cabling, a dead switch, a new suite to set up. Metro Vancouver is several municipalities with their own trades, so we say on that call what we can arrange for your address, when, and what it costs, and you get it in writing before you agree. This page promises no person at your door.
Our working day runs on Eastern time, three hours ahead of yours. A Vancouver morning reaches a team that has been at work for hours; the end of your afternoon is the part worth agreeing in advance. Ask on the callback which hours a person is reachable for your office and we answer plainly.
If a job needs somebody in the room and we cannot arrange it well, we say so on the callback and tell you what kind of local trade to call instead.
Somebody in Vancouver calls, and we take it from there.
Same business day, usually within an hour
Your account lead answers the callback, knows your business by name, and stays on it after the first month.
Client files kept in one place instead of on somebody's laptop, billing that works at month end, and email nobody can impersonate. The Law Society of British Columbia expects you to know where client data sits, and we write that down for you.
Practice software, the appointment book and the machines at reception. Health records in British Columbia fall under the province's own privacy law, and we handle them accordingly: encrypted storage, access limited to named people, and a restore we test in front of you.
The office and the site need the same drawings and the same documents. We keep them in one place both sides can open, and we look after the laptops and phones that spend their week away from the building.
Week one is a remote week, and it settles the two questions a Vancouver owner should ask: what is actually broken, and who answers at four in the afternoon.
Day one
A person calls you back, asks what hurts most, and writes down what you have: how many machines, where the email lives, who holds the passwords, what the last person set up and never explained.
Day one, second half
We agree which hours a person is reachable for your office, in your time zone, and what happens to a problem raised at four in the afternoon Pacific. That answer goes in the agreement instead of staying a hope.
Days two and three
Monitoring goes on the computers and the server. This is when the quiet problems surface: a backup that has not run since spring, a machine on a system nobody patches, a former employee whose login still works.
End of the first week
A plain list: what is at risk today, what we fix first, what can wait a quarter, what each part costs, and where your files and backups physically sit.
From week two
The same person stays on your account, learns your busy season, and answers when you call back.
Businesses in British Columbia handle personal information under the province's Personal Information Protection Act, and PIPEDA applies to work that crosses provincial or national borders, including the record-keeping and breach reporting that law has required since 2018. Health records held by a private practice in BC sit under that same provincial act, with the professional college's own rules on top. We set your systems up to match: your data stays in storage we control, access is limited to the people who need it, and the written agreement covering all of it is signed before we get access to anything. If you need your data held in Canada, say so on the callback and we confirm in writing where it will sit.
The price list is published. You see the number before you sign, and it covers the whole business rather than each person at a desk.
If the answer you need is not here, leave your name and a person goes through it with you on the callback.
Ask us to call you backBecause the work that matters happens over a connection, and because a person answers. We watch your systems, we call you back the same business day, and you get one named account lead who knows your business. The parts we cannot do from here are named on this page rather than discovered later.
We tell you on the callback what we can arrange in Vancouver and when, in writing, before you agree to anything. You have the plan in front of you before anything is booked.
The price list is published. Essential Support is $3,400 CAD a month and Growth Operations is $8,900 CAD a month, for the whole business rather than per person. A full department is quoted after the free audit. The agreement runs month to month, with 30 days notice.
For most private businesses in British Columbia there is no law forcing it, and plenty of them choose it anyway because a client or a professional college expects it. Tell us on the callback and we confirm in writing where your files and your backups sit, and we keep them there.
That is the right question to ask a Toronto company, and it belongs in the agreement rather than on a web page. Ask it on the callback: we tell you which hours a person is reachable for your office, what happens after them, and we write the answer down before you sign anything.
Pick the city closest to you, or ask on the callback about an address that is not on this list.
Leave your name and number. A person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working.
We look at the machines, the records and the backups you have now, write down what is at risk, and hand you the list. No charge, and no obligation to hire us.
Book the free audit