Markham and Vaughan, Ontario
We look after the machines, the email, the files and the backups for businesses in Markham, Vaughan and the towns beside them, from an office park off the 404 to a building supply yard in Concord. Leave your name and number and a person calls you back the same business day, usually within an hour.
Markham Centre, Unionville, the 404 office parks, Concord, Woodbridge and the VMC.
A person calls you back the same business day, usually within an hour.
York Region is where a great many Toronto businesses went when they needed a floor instead of a suite. Markham runs on offices and technology suppliers, Vaughan runs on warehouses, construction and building supply, and both are full of clinics and professional practices serving the neighbourhoods around them. Every address you run goes on one agreement, at one published monthly price.
The addresses here sit close to each other and close to us, which changes what is worth a drive. A morning that would cost a full day in another province is a booked window here, and most of it is still finished over the connection before anybody gets in a car.
Markham sells to bigger companies and inherits their rules. Vaughan moves things and builds things. The systems underneath want different care.
Corporate offices, technology suppliers and professional services in mid-rise buildings. A lot of these businesses sell to much larger ones, so their client's procurement team decides what their systems have to prove, and the proof has to be in writing.
Small and mid-size engineering, software and services firms in low-rise campuses, many of them a supplier inside somebody else's supply chain. When the client audits, you are the audit.
Dentists, accountants, insurance brokers and small practices above the shops, plus the restaurants and retail underneath. Small teams where one person knows where everything is, and no plan for the week that person is away.
Warehousing, distribution, food and building supply. Office computers and warehouse scanners on the same line, and equipment on the floor that is older than the network it sits on. Separating those two is usually the first job.
Construction and building-supply businesses, many of them family-run for decades, alongside newer offices around the subway station at the VMC. Crews leave every morning with tablets and phones, and the drawings they need have to open in a truck cab.
Medical and dental practices, family law and accounting offices along Yonge Street and in the plazas off it. Patient and client records that carry a rule, in offices small enough that nobody has time to read it.
Start with the callback. Leave your name and number and a person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working. Most problems are handled on that call, over the connection we already hold to your machines.
When somebody has to be on site — a new office to wire, a warehouse switch that died, a machine that will not power on — we agree the visit on that same call, arranged from Toronto, and you get the time in writing before anybody drives out.
Our people work out of Toronto, and York Region is one of the shortest drives we make.
We ask what stopped working and at which address. Most of it finishes on that call, over the connection we already hold to your machines, including the locations you are not standing in.
Outside rush hour most Markham and Vaughan addresses sit inside an hour of us. The 404 and the 400 southbound in the morning are a different matter, and we book the window around them rather than pretending they are not there.
Before anybody drives out you have the date, the window and the name of what we are coming to fix, in an email you can forward to whoever opens the yard.
A second address in Richmond Hill, Aurora, Newmarket or back down in Toronto goes on the same agreement, at the same published monthly price.
Somebody in Markham and Vaughan calls, and we take it from there.
Same business day, usually within an hour
Your account lead answers the callback, knows your business by name, and stays on it after the first month.
Your client's procurement team asks how you hold their data, and the answer has to be written down and true. We build the setup and we write the answers, including the honest ones about what you do not have yet.
Practice software, the appointment book and the machines at reception. Patient records in Ontario carry PHIPA, and we handle them that way: encrypted storage, access limited to named people, and a restore we test in front of you.
The office, the yard and the crew need the same drawings and the same paperwork. We keep them in one place all three can open, and we keep the equipment on the floor off the network that holds your records.
An office in Markham and a second in Toronto, a yard in Concord and a showroom somewhere else. The same setup in each, one screen that shows all of them, and one bill at the end of the month.
Businesses here often grew faster than the systems under them. Week one measures the gap before anything is changed.
Day one
A person calls you back, asks what hurts most, and writes down every location, how many machines are at each, where the email lives, and who holds the passwords at each door.
Days two and three
Monitoring goes on the computers, the server and the equipment in the yard, so alerts come to us instead of to your front desk. The backup that stopped and the login of somebody who left in the spring both come out here.
End of the first week
A plain list: what is at risk today, what we fix first, what can wait a quarter, and what each part costs. If your clients send security questionnaires, we tell you now which answers you would fail.
The first visit
A network closet, cabling in a warehouse, floor equipment to move off the office network. We agree the date on the callback and the window is in writing before anybody drives up the 404.
From week two
The pattern that works at the first location gets copied to the others, so the next address is a week of work rather than a project. One named account lead stays on all of it.
Every business in Canada handles personal information under PIPEDA, and since 2018 that law has required you to report a breach that puts people at real risk of serious harm, tell the people affected, and keep a record of every breach for two years. In Ontario, health records carry PHIPA on top of that, and a health practice has to name a person responsible for those records. Businesses that supply larger companies usually carry a third layer as well: the terms in your client's contract, which can be stricter than either law. We set your systems up to match all of it, we say in writing which requirement is met by which control, and the agreement covering your data is signed before we get access to anything.
The price list is published. You see the number before you sign, and it covers the whole business rather than each person at a desk.
If the answer you need is not here, leave your name and a person goes through it with you on the callback.
Ask us to call you backWe work with your team in English, and everything we put in writing comes in English or French. If your staff need instructions in another language, say so on the callback and we tell you plainly what we can and cannot do, instead of promising it and handing you a translation nobody checked.
Yes, when the problem needs hands. Most of the work is done over the connection to your machines, which is faster than any drive. Outside rush hour most addresses here are inside an hour of us, and we agree the window on the callback and put it in writing.
One agreement, one monthly price, however many addresses you run. What changes between them is the work: an office wants files, email and machines looked after, and a warehouse wants its floor equipment kept away from your records and a second way out to the internet.
The price list is published. Essential Support is $3,400 CAD a month and Growth Operations is $8,900 CAD a month, for the whole business rather than per person. A full department is quoted after the free audit. The agreement runs month to month, with 30 days notice.
Pick the city closest to you, or ask on the callback about an address that is not on this list.
Leave your name and number. A person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working.
We look at the machines, the records and the backups you have now, write down what is at risk, and hand you the list. No charge, and no obligation to hire us.
Book the free audit