Hamilton, Ontario
We look after the machines, the email, the files and the backups for businesses across Hamilton, from a dental office on the Mountain to a fabrication shop near the bay. Leave your name and number and a person calls you back the same business day, usually within an hour.
Downtown, the Mountain, Stoney Creek, Ancaster, Dundas and Waterdown, about an hour down the QEW.
A person calls you back the same business day, usually within an hour.
Hamilton is several towns that were joined into one city, and the computers still show it. A law practice downtown, a dental office on Upper James, a fabricator in the north end and a family business in Ancaster are four different mornings. We cover all of them from Toronto, and the day-to-day work happens over the connection rather than on the QEW.
Hamilton is a health and university city as much as an industrial one. A lot of the businesses we speak to here hold patient records, student records, or the drawings for somebody else's building, and every one of those has a rule attached. The plan we write says which rule covers which folder.
The escarpment splits this city in two, and the businesses above it and below it want different things from the same morning.
Law and accounting practices, the offices that work around the courts, small consultancies, and a growing row of studios and restaurants in old buildings that were never wired for any of it. Client files, billing at month end, and email nobody can impersonate.
Family dentistry, medical and physiotherapy clinics, insurance and mortgage brokers, accountants in strip plazas above the escarpment. Reception opens early, the practice software has to be up, and the patient records underneath it carry PHIPA.
Steel, fabrication, trucking and the working port. Office computers sit a few metres from machines that were installed long before anybody thought about patching them, and the whole yard runs on one internet line.
The university, the hospitals around it and the research park beside it pull in small suppliers: labs, engineering consultancies, clinical services. Their contracts arrive with questions about how records are held, and those answers have to be written down and true.
The communities that were amalgamated into Hamilton: contractors, wholesalers, professional practices and family businesses, often with a second address in Burlington or along the QEW. One agreement covers every address.
Start with the callback. Leave your name and number and a person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working. Most problems are handled on that call, over the connection we already hold to your machines.
When somebody has to stand in front of the equipment — a dead switch in the closet, a shop that needs wiring, a machine that will not power on — we agree the visit on that same call, arranged from Toronto, and you get the time in writing before anybody drives out.
Our people work out of Toronto. Hamilton is close enough that a visit is a normal part of a week rather than an expedition.
We ask what stopped working and whether hands in the room are the only fix. Most Hamilton problems finish on that call, over the connection we already hold to your machines.
When the QEW behaves, Hamilton sits about an hour from us. The stretch through Burlington at rush hour is what ruins a schedule, so we book a window instead of a time and we hold to the window.
Before anybody drives out you have the date, the window and the name of what we are coming to fix, in an email you can forward to whoever opens the building.
A second address in Burlington, Grimsby, Oakville or back in Toronto goes on the same agreement, at the same published monthly price.
Somebody in Hamilton calls, and we take it from there.
Same business day, usually within an hour
Your account lead answers the callback, knows your business by name, and stays on it after the first month.
Family dentistry on the Mountain, physiotherapy and medical offices downtown, clinics that feed patients into the hospitals. Patient records in Ontario carry PHIPA, and we handle them that way: encrypted storage, access limited to named people, and a restore we test in front of you.
The office runs on email and quotes; the floor runs on machines that cut, print and weigh. We keep the two apart on the network so a problem on one side cannot take the other down, and we plan a second way out to the internet before the first one fails.
Client files kept in one place instead of on somebody's laptop, billing that works at month end, and email nobody can impersonate. A three-partner office downtown gets the same setup as a floor in a tower.
Hamilton businesses often inherited their systems from whoever set them up years ago. Week one is mostly finding out what that was.
Day one
A person calls you back, asks what hurts most, and writes down what you have: how many machines, where the email lives, who holds the passwords, and what the last person set up and never explained.
Days two and three
Monitoring goes on the computers and the server, so alerts come to us instead of to your front desk. In an older building this is also when we find out how much of your network is cable somebody ran across a ceiling in 2009.
End of the first week
A plain list: what is at risk today, what we fix first, what can wait a quarter, and what each part costs. If you hold patient records, the PHIPA half of it is spelled out separately.
The first visit
A network closet worth opening, cabling worth redoing, floor equipment worth moving off your office network. We agree the date on the callback and the window is in writing before anybody comes down the QEW.
From week two
The same person stays on your account, learns your busy season, and answers when you call back. You never re-explain your shop to a stranger.
Every business in Canada handles personal information under PIPEDA, and since 2018 that law has required you to report a breach that puts people at real risk of serious harm, tell the people affected, and keep a record of every breach for two years. In Ontario, health records carry PHIPA on top of that, and a health practice has to name a person responsible for those records and report privacy breaches to the province's Information and Privacy Commissioner. We set your systems up to match: your data stays in storage we control, access is limited to the people who need it, the written agreement covering all of it is signed before we get access to anything, and we can hold the technical half of the record-keeping so the report exists before anybody asks for it.
The price list is published. You see the number before you sign, and it covers the whole business rather than each person at a desk.
If the answer you need is not here, leave your name and a person goes through it with you on the callback.
Ask us to call you backYes. The day-to-day work happens over the connection to your machines, which is faster than any drive. When a job needs hands in the room, Hamilton is roughly an hour from us down the QEW outside rush hour, and we agree the window on the callback and put it in writing.
No. Old machines that still run a business are a fact of life here, and ripping them out is rarely the first move. We put them where they can do the least harm, off the same network as your records and without a path to the internet they do not need, and we write down what happens the day one of them dies.
The price list is published. Essential Support is $3,400 CAD a month and Growth Operations is $8,900 CAD a month, for the whole business rather than per person. A full department is quoted after the free audit. The agreement runs month to month, with 30 days notice.
We answer the technical part, and we answer it honestly, including the places where the answer today is no. You get the no in writing along with what it would take to change it and what that costs, so you can decide before the contract does.
Pick the city closest to you, or ask on the callback about an address that is not on this list.
Leave your name and number. A person calls you back the same business day, usually within an hour, and asks plain questions about what stopped working.
We look at the machines, the records and the backups you have now, write down what is at risk, and hand you the list. No charge, and no obligation to hire us.
Book the free audit